Privacy Policy
At Ritualistic (“we”, “our”, “us”), we are committed to safeguarding the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or make a purchase from our website.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1- Personal Information You Provide: When you purchase a product or register on our website, we collect information such as:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
1.2- Automatically Collected Information: When you browse our website, we automatically receive certain information, including:
- Internet Protocol (IP) address
- Browser type and version
- Device and operating system information
This data helps us improve website functionality and user experience.
1.3- Marketing Communications
By signing up on our website or placing an order, you consent to receive communications from us via email, SMS, RCS, WhatsApp, or similar channels regarding your orders, products, offers, and updates. You may opt out of promotional communications at any time.
2. Consent
How We Obtain Consent
When you provide personal information to complete a transaction, verify payment details, place an order, arrange delivery, or request a return, you consent to our collection and use of that information for those purposes only.
For secondary purposes such as marketing, we will either obtain your explicit consent or provide you with the option to decline.
Withdrawal of Consent
You may withdraw your consent at any time by contacting us at support@ritualistic.in. Withdrawal of consent may limit our ability to provide certain services.
3. Use of Information
We use your information to:
- Process and fulfill orders
- Communicate order updates and service-related information
- Provide customer support
- Improve our website and offerings
- Send marketing and promotional communications (where consented)
- Comply with legal obligations
4. Disclosure of Information
We may disclose your personal information:
- If required by law, regulation, court order, or governmental authority
- To enforce our Terms of Service or protect our legal rights
- To trusted service providers strictly for fulfilling services on our behalf
5. Third-Party Services & Shopify
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products.
Your data is stored through Shopify’s secure servers, databases, and applications, protected behind firewalls and industry-standard security measures.
Payments
Payment information is processed through secure third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store your credit or debit card details on our servers.
6. Third-Party Service Providers
Third-party providers engaged by us (such as payment gateways, logistics partners, analytics providers, and marketing platforms) access personal information only to the extent necessary to perform their services.
These providers may be located in jurisdictions outside India, and your information may be subject to the laws of those jurisdictions.
Once you leave our website or are redirected to a third-party website, this Privacy Policy no longer applies.
7. Cookies
We use cookies and similar technologies to enhance your browsing experience. These include:
- Session cookies
- Analytics and performance cookies
- Cart and checkout-related cookies
You may choose to disable cookies through your browser settings; however, this may affect website functionality.
8. Security of Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
All sensitive data is transmitted using Secure Socket Layer (SSL) encryption, and payment data is handled in compliance with PCI-DSS standards.
9. Age Restriction
By using this website, you confirm that you are at least the age of majority in your jurisdiction. If you are allowing a minor dependent to use this site, you do so with your consent and responsibility.
10. Marketing Communications (Third-Party)
Where applicable, you may receive marketing communications from third-party partners such as Whatsapp. You may opt out of such communications by following the unsubscribe instructions or emailing support@ritualistic.in.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of the website constitutes acceptance of the updated policy.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
12. Contact Information
For questions, concerns, or requests related to this Privacy Policy, please contact:
Privacy Compliance Officer -
📧 support@ritualistic.in